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Introduction total – made up of the whole(or) total quality management (tqm) is a management strategy aimed at embedding awareness of quality in all. Free essay: atts use of total quality management the following is an attempt to analyze at&t's use of total quality management throughout its. Introduction total quality management (tqm) is one of the most prominent developments in management for the past two decades tqm started in japan in the early 1980s and spread to the western countries and australia.
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